Privacy and order Policy

Who we are

Our website address is: https://www.don-edgar.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

order Policies

Introduction

Most of our coffee is stored in the Netherlands at Don Edgar warehouse that is specialized in handling specialty coffee. We can arrange shipment to your door (for most destinations), to the port of your choosing, or simply prepare the coffee for collection and transport arranged by you.

Our minimum purchase is 1 bag / box. Shipment is usually done by the pallet, which is up to 9/10 bags / 700kg, and most people try to fill up 1 pallet to save on shipping. Don Edgar can also consolidate pallets with other importers who have their coffee there.

All coffees are packed on EUR pallets, strapped for stability, and wrapped, on our account.

Payment must be received in advance of shipment or release.

The customer is contracted to paying the price per kg which applies at the time of order, regardless of any discounts that may have been added at a later date.

Terms and conditions (in technical legal-ese):

Delivery terms: FOT (free on truck) on pallet + wrapping.

Payment terms: Net cash against invoice upon delivery.

Pick up/release: Immediately after receipt of payment.

Payment for the coffee on this order confirmation should be made within 30 days (or 30 days after coffee arrival to Europe). In case of delayed payment, 1,5% interest rate pr month will be charged.

Payment policies

We require payment up front of coffee shipment / release. We are a small company, without a lot of financing, and so we are using our financing to buy fresh coffees. We can hold in-stock coffees for up to 30 days free of charge. Any reservations that go beyond 30 days are subject to a 1.5% financing charge to cover our costs, and reservations may be cancelled if not followed up.

We aim to be as simple, professional, and transparent in the way we do business as possible. If you have questions about our payment policies, ask!

Refund policies

We stand behind all of our coffees — each one is cupped and approved in our lab upon arrival. If any coffees arrive in worse condition than the preshipment sample, we will immediately contact anyone who has made a reservation and try to find an alternative, or release the reservation.

Any coffees that arrive below our standard are immediately discounted and put on our Special Offer list. These are initially great coffees, with great prices paid to farmers, and in most cases still have a lot of the positive attributes that made us buy them in the first place. We think that they can still have a place in blends and other uses, and we believe that it is better to immediately discount them than wait around for them to get old.

Additional policies

For Cropster Hub, we will be marketing selected coffees and projects from our overall offering. If you are interested in samples or in reserving coffee, you can make a request here. We will get back to either confirm or ask for more information as soon as possible. All reservations will be handled in our normal way — you will get an email from us with an order confirmation detailing the coffees, amounts, prices, etc. for your approval, at which point the stock will be “reserved” for you.

If you want to see our full offer list, it will remain on our website as always: http://www.don-edgar.com

We work with quality-focused coffee roasters all over the world. This means we will do our best to accommodate requests from any roasters who are interested. This also means that we do not send samples to private people, even if you are very coffee-interested. We will also have to reserve the right to decline requests for reservations based on logistics, draw-down times, insufficient information, or other reasons.

Please get in touch with us if you have questions!